Shipping policy
Shipping Policy
We’re committed to making your shopping experience smooth and hassle-free. Below, you'll find all the details about our shipping process so you know exactly what to expect when placing an order with us.
Shipping Options and Costs
We offer a range of shipping options to suit your needs. The shipping cost will be calculated at checkout based on the shipping method selected and the destination of your order.
Delivery Times
Our delivery times are estimates and depend on the shipping method chosen and your location. Orders placed before 12 PM (EST) will be processed on the same day, while orders placed after this cutoff will be processed the following business day.
Please note that delivery times may vary due to factors outside of our control like weather conditions, carrier delays, or holidays.
International Shipping
BKTS Sports proudly ships internationally to select countries. Delivery times for international orders typically range from 7–14 business days, depending on the destination.
- Shipping costs for international orders are calculated at checkout.
- Customs fees, taxes, or duties may apply based on your country's regulations. These charges are the responsibility of the customer.
Unfortunately, we’re unable to ship to certain restricted locations. Check our website or contact us for more details on international availability.
Order Tracking
Once your order ships, we’ll send you a confirmation email with tracking details. Use the tracking link in the email to monitor your shipment’s progress in real time.
Damaged or Lost Shipments
We take great care to ensure your order arrives safely. If your shipment is damaged or lost during transit, please reach out to our customer care team at help@getbkts.com. We’ll resolve the issue as quickly as possible.
Shipping Restrictions
- We do not ship to P.O. boxes or military APO/FPO addresses at this time.
- Hazardous or restricted items may have specific shipping limitations.
Questions or Support
If you have any questions about shipping or need assistance, don’t hesitate to reach out! Contact us at help@getbkts.com or use the onsite chat. Our team is here to help.